4.Chevrolet Dealership (One of Houston’s highest volume dealerships) – Business Case Vertical (Timeframe: 1 yr. ago)

Problem #1: When Voice Runner’s sales team walked into the office of one of Houston’s largest car dealerships, the owner exclaimed, “I have waited 17 years for you to walk through my door!” The car dealership is located in a monopolistic market, and for the past 17 years in operation, the car dealership has never had a choice for its phone and internet service. Initially, the owner looked at Voice Runner with suspicion, not believing that we were a credible company, nor could provide service in a monopolistic area, because they simply never had a choice. Because of this lack of choice, the owner paid extremely high monthly recurring fees and one-time fees with limited customer-service. His monthly recurring phone and internet fees had never been reduced during the entire course of 17 years in business! The dealership had basically entered into a 17 year contract with the local phone monopoly.

Problem #2: Because the owner had been in business for such a long time, had added and deleted phone numbers so many times and had so many different 3rd party billing and security systems in place, it was extremely difficult for the owner to truly understand what lines and phone numbers he had, where those lines were located and what he was paying for. The telecommunications closet was a bird’s nest of wires, cables, equipment, boxes and machines.

Action Taken:

1. Voice Runner audited the dealership’s entire list of phone numbers,  telephone lines, fax lines, credit card lines, 3rd party vendor lines, state inspection lines and internet connections.
2. Voice Runner provided a new quote and established service for the entire dealership and the adjacent sister dealerships, offering significant savings.

Result:

1. Voice Runner ported over 200 phone numbers, creating cost savings from its previous bills with the local monopoly, doubled the car dealership’s bandwidth, and still provided the dealership with 30% savings!
2. The car dealership was able to keep all of its phone numbers and disconnect phone lines no longer in use, creating additional savings.
3. The dealership’s suite of entire telecommunications services was audited by Voice Runner, documented and organized. This ensured a smooth transition from the local monopoly to Voice Runner and listed all services the dealership had and desired to have in the near future.
4. The dealership continues to refer Voice Runner service to other businesses within the community.